Tombola Online Casino Terms

Welcome to Tombola Online Casino. These Terms and Conditions govern your use of our website, mobile apps, and all games and services we provide, including tombola bingo, tombola arcade – casino games, and our wider gaming platform. By creating an account and using our services, you agree to be bound by these terms in full. Please read them carefully before you register with us.

Who We Are and Our Licence

At Tombola, we are operated by tombola (International) Plc, a company registered in Gibraltar (company no. 105556), with our registered office at 324 Main Street, Gibraltar, and operating address at Floor 4, 55 Line Wall Road, Gibraltar GX11 1AA. Our UK office is tombola Ltd, Tombola House, Sunderland, Tyne and Wear SR1 2JR. We hold a licence from the UK Gambling Commission (account 38613, licence number 00-038613-R-319397-010) and are regulated by the Government of Gibraltar under RGL No. 052, overseen by the Gibraltar Gambling Commissioner. Our tombola brand has operated since 2006, and TombolaArcade has been part of our offering since 2016.

Eligibility and Account Registration

When you complete tombola register steps on our site, you confirm that you are at least 18 years old and a genuine resident of the United Kingdom or the Republic of Ireland, as these are the only markets we currently serve. We do not accept players from any other country, and using a VPN or similar tool to disguise your actual location is strictly prohibited and will result in account closure. Only one account per person, household, and IP address is permitted. You must provide accurate personal details during tombola bingo sign up, and we may ask you to verify your identity at any time, including before processing a tombola withdrawal.

Players in the Republic of Ireland should note that certain features, including Super Spins, Free Bingo, the Deal or No Deal Free Game, and Playmates, are not available to them due to local regulatory restrictions.

Account Security

• You are responsible for keeping your tombola login details confidential.
• You must notify us immediately if you suspect unauthorised access to your account.
• We reserve the right to suspend or close accounts where we detect suspicious activity, fraud, or breach of these terms.

Deposits, Withdrawals, and Payment Methods

Our tombola deposit methods include Visa, Mastercard, and Visa Electron debit cards, Apple Pay (available from your second deposit), and PayPal for existing PayPal customers. Our minimum deposit is £10 for your first deposit and £5 for subsequent deposits by card or Apple Pay, while PayPal deposits require a minimum of £20. We cap deposits at £300 per transaction and £300 net per week, and we will not permit further deposits once your account balance reaches £250 or more.

When you request a tombola withdrawal, our minimum withdrawal amount is £10 (or £2 if you are closing your account). We process eligible withdrawals instantly in most cases, though additional checks may occasionally cause delays, and any failed payment will be reflected within 24 hours. Processing times vary by method:

• Visa/Mastercard Debit: usually within minutes, up to 4 hours with some banks
• Visa Electron: 3–5 business days
• Apple Pay: up to 3–5 working days depending on your linked card
• PayPal: up to 3 days
• Bank Transfer: 3–5 business days (used if a card withdrawal fails)
• Cheque: up to 14 business days (used if bank transfer fails or for amounts above £20,000 to a card)

Our withdrawal limits are £20,000 per transaction via debit card or Apple Pay, with amounts above this paid by cheque, and £5,000 per transaction via PayPal.

Bonuses and Promotions

We at Tombola offer a range of promotions, and our Arcade First Deposit Offer gives new players a 100% bonus up to £50 plus up to 50 Free Plays. This offer requires a minimum first deposit of £10, applies only to new players making their first deposit, and must be accepted at the point of deposit. Free Plays are valued at 10p each, are valid on any slot game, and expire after 7 days. There is zero wagering attached to this offer, and funds are staked in this order: Free Plays, then real money, then bonus money. Bonus funds can never be withdrawn, and withdrawing while a bonus is active will forfeit it; any unused bonus is forfeited if you close your account. Bonus funds cannot be used on tombola Roulette, Arcade Roulette, Blackjack, Hamster Races, Quid Games, Squad Games, Slingo, or Crash games.

We also offer a Second Deposit Bonus of £5 bonus money when you make a second deposit of £10 or more. Additional promotions we run include daily Prize League tournaments, The Power Hour on Mondays, Stake and Get Free Spins offers, Super Spins, the Deal or No Deal Free Game, Free For All, Free Bingo sessions, and our Playmates refer-a-friend scheme offering rewards for 365 days. Full terms for each promotion are published alongside the offer, and we reserve the right to amend, withdraw, or cancel any promotion at our discretion, particularly where we suspect abuse or bonus fraud.

Games We Offer

Our Tombola online casino features an extensive range of game types, including slot games, Slingo games, Jackpot Champions, Prize League tournaments, Instant Win, Scratch, Spin, Flip, Pick, Bubble, and Crash games, alongside Arcade Roulette, Blackjack, Hamster Races, Quid Games, Squad Games, Free Games, and traditional bingo. All games are developed in-house by our own development team, giving us full control over fairness and game integrity. We offer 16 or more jackpot games across our platform, available across desktop, mobile, iOS app, and Android app versions, so you can enjoy tombola slots and bingo wherever suits you.

Your Responsibilities

• You must only use one account and provide truthful registration information.
• You must not attempt to exploit software errors, bugs, or bonus terms for unfair advantage.
• You must not use automated software, bots, or scripts to play our games.
• You agree not to use our services for any unlawful purpose, including money laundering.
• You must comply with all restrictions relevant to your jurisdiction.

Our Rights

We reserve the right to suspend, limit, or close your account where we have reasonable grounds to believe these terms have been breached, including suspected fraud, collusion, or bonus abuse. We may withhold winnings obtained through a breach of these terms and may require additional verification documents before releasing funds. We may also update these Terms and Conditions from time to time, and continued use of our services after changes are published constitutes acceptance of the revised terms.

Customer Support

Our support team is available 24/7 via LiveChat, as well as by email at support@tombola.co.uk and by phone on 0800 464 3411. Support is provided in English, and we encourage you to reach out with any questions about your account, deposits, withdrawals, or promotions.

Responsible Gambling

We are committed to promoting responsible play. We provide tools to help you manage deposit limits, take breaks, or self-exclude if needed. If you feel your gambling is becoming a problem, please contact our support team, who can guide you through the options available to help you stay in control.

Governing Law

These Terms and Conditions are governed by the laws applicable to our licensed operations in Gibraltar and the United Kingdom. Any disputes arising from your use of our services will be handled in accordance with the regulatory frameworks of the UK Gambling Commission and the Gibraltar Gambling Commissioner. By continuing to use TombolaArcade and our wider services, you confirm your acceptance of these terms in full.