Tombola Privacy Policy

At Tombola, we respect your privacy and are fully committed to protecting the personal data you share with us when you play on Tombola Arcade or use our bingo and casino games. This Tombola Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data. By creating an account, using tombola login, or accessing tombola bingo login services, you agree to the practices described below.

We at Tombola Casino operate under the UK Gambling Commission (account 38613) and the Government of Gibraltar, and we process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act. Our Tombola Arcade – Casino Games platform, along with tombola.co.uk, is owned and operated by tombola (International) Plc, registered in Gibraltar, with a UK office at Tombola House, Sunderland, Tyne and Wear.

Information We Collect

When you register for tombola casino login, make a deposit, or play tombola slots, tombola bingo games, or any of our arcade titles, we collect several categories of information to operate your account safely and in compliance with our licensing obligations.

• We collect registration details such as your name, date of birth, address, email, and phone number when you complete tombola register or tombola bingo sign up
• We gather payment and transaction information when you use deposit or withdrawal methods such as Visa, Mastercard, Apple Pay, or PayPal
• We track your gaming activity, including game types played, stakes, wins, bonus usage, and participation in promotions such as Prize League or Super Spins
• We collect technical data including IP address, device type, browser information, and login timestamps whenever you use tombola app download or access our site via desktop or mobile
• We may record communications when you contact our support team through LiveChat, email, or phone
• We collect identity verification documents as required for responsible gambling and anti-money laundering checks

How We Use Your Data

Our Tombola platform uses your personal data for several legitimate purposes, including account management, fraud prevention, regulatory compliance, and improving your overall gaming experience. Here at Tombola Casino, we provide personalised offers such as the Arcade First Deposit Offer, free fiver promotions, and loyalty rewards like Playmates based on your activity and preferences.

• We use your information to verify your identity and age, ensuring you meet the eligibility requirements for the United Kingdom and Republic of Ireland markets
• We process your payment details to handle deposits and withdrawals securely
• We analyse your gameplay data to detect unusual patterns, prevent fraud, and support responsible gambling tools
• We send you marketing communications about tombola bonus code offers, promo codes, and new game releases, where you have given consent
• We use cookies and similar technologies to remember your preferences and improve the performance of our website and apps

Legal Basis for Processing

We at Tombola Casino process your data based on several legal grounds, including the performance of our contract with you, compliance with our gambling licence obligations, your consent for marketing purposes, and our legitimate interests in preventing fraud and maintaining a secure environment for every player who completes tombola bingo sign in.

Sharing Your Information

We do not sell your personal data to third parties. However, our Tombola Casino operations may require sharing limited information with trusted partners in specific circumstances.

• We share data with payment processors to complete your deposits and withdrawals
• We share information with regulatory bodies, including the UK Gambling Commission and the Gibraltar Gambling Commissioner, when legally required
• We may share data with identity verification and fraud prevention services
• We share information with law enforcement agencies if required by law
• We may share anonymised or aggregated data with analytics providers to improve our Tombola Arcade – Casino Games experience

Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our Tombola systems use encryption, secure servers, and strict access controls to safeguard the information you provide when you complete tombola login my account or make a deposit. Despite these measures, we encourage you to keep your login credentials confidential and to avoid using VPNs to disguise your location, as this is prohibited under our terms.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations. Where you close your account, we may still retain certain records for a period required by gambling regulations, anti-money laundering laws, and financial reporting requirements.

Your Rights

Under applicable data protection law, you have several rights regarding the personal data we hold about you. We at Tombola Casino are committed to honouring these rights promptly and transparently.

• You have the right to access the personal data we hold about you
• You can request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You have the right to data portability where technically feasible
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our support team via LiveChat, available 24/7, by email at support@tombola.co.uk, or by phone at 0800 464 3411. We aim to respond to all requests within the timeframes required by law.

Cookies

Our Tombola website and tombola app use cookies to enhance your browsing experience, remember your preferences, and support features such as tombola login and account security. You can manage your cookie preferences through your browser settings at any time.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Tombola Arcade or tombola casino services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our team through LiveChat, email support@tombola.co.uk, or call 0800 464 3411. We at Tombola are here to help with any privacy-related concerns you may have.